"Costumes to BUY or HIRE!"

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FREQUENTLY ASKED QUESTIONS

Sale costume information:

How long does delivery take?

All sale costumes are sent from our warehouse in Melbourne, direct to you, and can take 2-3 business days to arrive. This may take longer if delivering outside of the Metro Area. All costumes are shipped in an overnight post bag, and is the quickest option for delivery we have available to us.

Can I pick the costume up from your store?

NO STOCK is kept at our O’Connor store. Because of this, pick up from the store is not available. However, we do have a great range of accessories available at the store but they vary from what is displayed on the website. Please call or email us for further information.

What do I need to know before ordering?

Availability of our online costumes will need to be confirmed with our warehouse. Please email us at oconnor@charactercreations.com.au if there is anything that has caught your attention, and we will be happy to confirm availability for you.

Hire information:

How much is a costume to hire?

The price of a costume varies. But is usually $40-$60 for a 2-4 day period. This varies depending on what is hired, and how long you need the costume for.

How long is a hire period?

A standard weekend hire includes a Thursday pick up (open 10-7pm), with a Monday return (open 10-6:30pm). However, you are welcome to collect the costumes either Friday (open 10am-5pm) or Saturday (open 9.30-4.30pm). We also hire costumes midweek, or whenever you need the costume for. Please contact us, and we would be happy to confirm pick up and drop off times.

Is there a bond to pay?

There is a refundable bond amount of $50 that will need to be paid up front in addition to the hire fee. This amount varies depending on what is hired.

How do I book a costume?

In order to book a costume the bond must be paid either in store or over the phone via credit card. We do need some information from you to make a booking. This includes: a residential address, and proof of address will need to be provided on pick up in the form of a letter, drivers licence, learners permit, etc. We also need two phone numbers for the account.

Terms and conditions available in store or see link: http://charactercreations.com.au/terms-and-condition/

Half Price Thursdays- 50% off costume hire information

Terms and conditions of discount period. Please note, further terms and conditions may apply. See in store for details

1. Discounts cannot be applied to seasonal costumes and cannot be used to book in advance for a seasonal period. This includes:

– Christmas costumes in December or booking in advance for December

– Halloween costumes during Halloween or Booking in advance for Halloween

– Oktoberfest costumes in September or October, or booking in advance for Oktoberfest.

2. Excludes all Children’s costumes.

3. We cannot hold any hire items on Thursdays, or in anticipation of the Half Price Period.

4. The discount excludes all hire items under $15.

5. Discounts do not apply to late fees or extended hire charges. If a costume is returned late, the full hire price will be charged.

6. However, if an extended hire is pre-arranged on the half price Thursday, we can arrange the costume to be half price for all extended hire period/s. These terms will need to be confirmed in store.

Please call or email us for further information.

about

Character Creations

334 South St O’Connor WA 6163

0497 329 355

If you require any information such as product details or quotes please fill out the form below and we will get back to you as soon as we can.

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