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Terms and Conditions

TERMS AND CONDITIONS

  1.  All prices are inclusive of GST.
  2.  All hire goods remain the property of Character Creations.
  3.  All orders must be paid in full prior to collection.
  4.  Bookings are not confirmed until the deposit is paid.
  5.  Sales items cannot be refunded or exchanged unless the item is incorrect or damaged.
  6.  Hire items cannot be exchanged or refunded once they have left the store.
  7.  The customer accepts full responsibility for, and indemnifies Character Creations against all claims, judgement, damage, loss, expense, or liability incurred from use of the goods.
  8.  A cancellation fee of $20.00 per costume applies to all hire cancellations.
  9.  Bookings are transferable to items of equal or greater value.
  10.  Hire booking can be rescheduled prior to these dates to avoid the cancellation fee.
  11.  Hire cancellations made less than 2 days prior to the booking date will forfeit their deposit up to the value of the hire fee.
  12.  If the deposit exceeds the hire fee, the difference will be refunded.
  13.  All hires are to be returned unwashed on the date specified as the estimated return date on the receipt.
  14.  Bonds will be refunded in full given all items are returned on time and without damage.
  15.  If excessive cleaning due to tough stains is required you may incur an additional fee of between $5.00 and $20.00 which will be deducted from the bond.
  16.  Bonds paid by credit card must be refunded back on credit card.
  17.  Bond cannot be paid by AMEX, DINERS or BARTERCARD.
  18.  Bond paid by cash or EFTPOS (cheque or savings account) will be refunded in cash.
  19.  Hires returned one day late will incur a $10 late fee.
  20.  Hires returned two days late will incur a $20 late fee.
  21.  Additional hire fees up to a period of 2 weeks will apply for late returns.
  22.  A standard hire fee is for a period of 3 days.
  23.  Replacement costs shall be paid for items not returned within two weeks of due date, plus the additional 2 weeks of extra hire fees.
  24.  The bond amount will be deducted from amounts outstanding.
  25.  The customer shall accept full responsibility for all items damaged during the hire, and may incur fees in excess of the bond amount to repair or replace such items.
  26.  Outstanding balances will be forwarded to our credit recovery team and may affect your credit rating.
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